Last Updated: Sept 10, 2022
When can I expect to receive my shipment?
The Second Hour processed all orders within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Shipment will arrive between 10-12 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.
Domestic Shipping Rates and Estimates
Flat rate shipping: The Second Hour offer Free shipping rate shipping to the United States of America.
|Shipping Country||Estimated delivery time||Price|
|United States||10 to 12 business days||Free|
How can I track my order?
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at www.17track.net.
How can I change my Shipping Address?
Changing of address is only allowed on or before 11:00 pm (PDT, -7 GMT) on the same day of placing an order. You may contact us via firstname.lastname@example.org to request such changes.
Can I deliver to another address, other than my card billing address?
Yes, it is possible.
When my order will be shipped?
Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.
What are your shipping rates?
We have a Free shipping rate to all destinations in the USA.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.
Refunds, returns, and exchanges
We accept returns up to 14 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Check our refund & return policy here
If you have any further questions, please don’t hesitate to contact us at firstname.lastname@example.org