Last Updated: Sept 10, 2022
The Second Hour policy lasts 14 days. If 14 days have gone by since the order was delivered, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
FULL CASHBACK if the product is in its original condition. Please request a FREE RETURN LABEL and ship it back to us within 14 days of delivery.
There are certain situations where only partial refunds are granted (if applicable)
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and we will give you further instructions.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
I have received the wrong item, what do I do?
We are sorry to hear we have sent you an item that is different from what you have ordered!
Please start with double-checking your order confirmation to see what you ordered. If you have not received the ordered product please contact us through our e-mail, and we will do everything we can to correct our mistake
If you have accidentally ordered the wrong product, you can, of course, make an exchange.
I have received a damaged item, what do I do?
If you have received a delivery containing a damaged item, we apologize for that!
Please contact us by entering our chat, or by sending us an email and we will make sure to help you as fast as we can!
Include the following when contacting us:
A photo of the damaged product.
Your order number or the email address you used when you placed the order.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Change of Mind
Change of mind is only applicable until the order has not been shipped (24hrs time). If the order has been shipped and is in transit then we are unable to cancel the order and a change of mind due to any reason won’t be accepted as a Refund.
The Second Hour do not charge any restocking fee