Return And Refund Policy

Returns

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at support@thesecondhour.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:

The Second Hour

Attn: Returns

RMA #

299 Harrison Ave. Paramount, CA 90723  

California, CA 90723  

United States  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

Refunds

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least ten (10) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

Exceptions

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange: 

+1 502 517 3447

support@thesecondhour.com 

Changes To This Policy

We reserve the right, at our sole discretion, to modify or replace this Return and Refund Policy by posting the updated terms on the Site.